Nice incontact reviews. TrustRadius is the site for professionals to share real world insights through in-depth reviews on business technology products. Nice incontact reviews

COST EFFICENCY. Review Highlights Overall Rating 4. Filter. Vetted Review. NICE NICE Alternatives in Contact Center Workforce Engagement Management 4. com Visit this website : DJ Douglas Jones US Oct 11, 2019 Invited We have been using Nice inContact for over a year We started using Nice inContact products a year ago. Bottomline: Small businesses wanting to be more accessible to customers won't be mistaken in opting for Nice inContact's user-friendly, robust and useful solutions. Pros. NICE Incontact Going to start this off by saying that Incontact is a useful tool to have for any Business. Do you agree with NICE inContact's 4-star rating? Check out what 274 people have written so far, and share your own experience. " Our score: 8. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), and interactive voice response (IVR) system. NICE inContact is very user-friendly… NICE inContact is very user-friendly and has all the features needed to successfully run a telecom or consumer service business with ease. Company Size : 51-200 employee. | Read 21-40 Reviews out of 264. 4K reviews. It is a very male dominated, Mormon culture. Jul 06, 2020 Feature 5. It’s helps with being up to date with calls in queue and pulling calls and agent dialer States. Do you agree with NICE inContact's TrustScore? Voice your opinion today and hear what 274 customers have already said. NICE CXone. Do you agree with NICE inContact's TrustScore? Voice your opinion today and hear what 274 customers have already said. Many of the world’s leading companies and organizations are expected to manage these three critical elements of modern living. IN. 5 429 Ratings (All Time) Rating Distribution 5 Star 56% 4 Star 34% 3 Star 8% 2 Star 1% 1 Star 0% Distribution based on 429 ratings 84% Would Recommend Customer Experience Evaluation & Contracting 4. 3 Service & Support 4. I actually love the fact that they use this product because I am not trying to write my time. TrustRadius is the site for professionals to share real world insights through in-depth reviews on business technology products. The overall experience with NICE has been a positive one. NICE Incontact Going to start this off by saying that Incontact is a useful tool to have for any Business. Nice inContact CXone review. They do get pounded with hard work from time to time, to their credit. NICE inContact Reviews | Read Customer Service Reviews of niceincontact. Read 1 more review about NICE inContact. Until inContact was bought out by Nice, it used to be a great culture where everyone knew most everyone else, and was willing to work with each other well. It is easy to use. TrustRadius is the site for professionals to share real world insights through in-depth reviews on business technology products. Verified User. 19 Ratings Breakdown 5 ( 247) 4 ( 197) 3 ( 65) 2 ( 18) 1 ( 15) Secondary Ratings Ease-of-use 4 Customer Support 4 Value for money 4 Functionality 4 Pros and Cons "NICE offers the ability to integrate most communication channels in to a single agent interface. com Find jobsUser Review of NICE CXone (formerly NICE inContact): 'NICE inContact CXone is being used extensively within the call center here. 2 Pay & Benefits 3. me and published by Alternative. Pricing. Stephanie Simpson. TrustRadius is the site for professionals to share real world insights through in-depth reviews on business technology products. We have been using it for over 7 years and have no interest in changing it <3 Thank you, inContact Team, for putting this amazing software together! NICE inContact Reviews 274 • Great 4. NICE InContact CXone Interaction Analytics is an AI-powered omnichannel reporting and analytics tool that identifies root causes and trends across 100% of customer interactions. NICE Workforce Management (WFM) . User Review of NICE CXone (formerly NICE inContact): 'NICE CXone is a time tracking factor for our organization, to know when we clock in and out. mediocre. Former Contractor (Former Employee) - Hoboken, NJ - April 9, 2020. Features of this software solution include omnichannel routing, analytics, workforce optimization, and artificial intelligence. Score: 9. 1 Product Capabilities 4. After vetting other ACD technologies on the market, we decided to stay with InContact for a number of reasons, including: - Agent Experience: The MAX softphone is intuitive. October 16, 2020. 8x8 Contact Center price starts at $15 per user/month , On a scale between 1 to 10 8x8 Contact Center is rated 2, which is much lower than the average cost of Call Center software. 2. Software Categories; Blog; About Us; For Vendors. Pros. 2. com Visit this website Filter : RU Ruth US 30 Jul 2020 Invited inContact Support leaves me desiring for something else We've had inContact Call Center software since 1/2018. Genesys Cloud CX. - Talkdesk Review, Chris R. 5 Work-Life Balance 3. NICE inContact Reviews 274 • Great 4. 4 Star 34%. 9 out of 5 stars. NICE inContact provides the world’s No. Compare NICE inContact CXone to alternative Contact Center Software. 0. NICE InContact is easy to use which allows us to move. really easy to use. Compare NICE CXone (formerly NICE inContact) to alternative Contact Center Software. About NICE CXone. Naturally, it is primarily used for call center functions, however, we are developing an IVR to front end our call centers to reduce demand for agents staffed. 1 out of 7. Drew. Doesn't allow . Jan 06, 2023. Out of 5. It has many useful tools to assist you and make your job a little bit easier. NICE inContact Reviews 274 • Great 4. TrustRadius is the site for professionals to share real world insights through in-depth reviews on business technology products. It has allowed us to centralize our scheduling departments at. NICE CXone (formerly NICE inContact). NICE was founded in Israel in 1986 as the software company Neptune Intelligence Computer Engineering. NICE inContact’s goal is to help businesses provide excellent. 0 . In house support though collaborated with vendor support to enhance everything. 4K reviews. 81% employees recommend this employer to friends. Lots of gatherings after work, a very social oriented company. User Review of NICE CXone (formerly NICE inContact): 'Across the whole organization as a call center. NICE IEX also offers a Time Off Manager which simplifies vacation planning and makes it easy to calculate vacation accrual and configure bids. 5 Work-Life Balance 3. I worked as an end user of NICE inContact in FamilySearch Support and for the past 4 years I have been working as the FamilySearch Telecommunications Product Engineer. 534 in-depth NICE CXone (formerly NICE inContact) reviews of pros/cons, pricing, features and more. CUSTOMER SUPPORT. Pros. Business problem is routing calls and cases to appropriately skilled reps. With NICE InContact we have been able to really improve our customer service experience, considering it is very easy to use and to train our agents in. 19 Ratings Breakdown 5 ( 247) 4 ( 197) 3 ( 65) 2 ( 18) 1 ( 15) Secondary Ratings Ease-of-use 4 Customer Support 4 Value for money 4 Functionality 4 Pros and Cons "NICE offers the ability to integrate most communication channels in to a single agent interface. | Read 141-160 Reviews out of 264. me at 2020-03-06 07:51:47. 2 Pay & Benefits 3. June 29, 2021. Compare NICE CXone (formerly NICE inContact) to alternative Contact Center Software. I use InContact Everyday, working as a Support Sales Role. Great customer service. Reviewed 3 years ago. Bottomline: Small businesses wanting to be more accessible to customers won't be mistaken in opting for Nice inContact's user-friendly, robust and useful solutions. Some of this software include Report/analytics, cloud-native. 4, 2019 Review I like it as a platform because it allows for agent documentation and time retrieve ability. NICE inContact phone system ranks #1. Cons: Nontheless, it was a bit hectic and tedious to fully implement this software all by ourselves. Learn more NICE inContact is known for its innovative end-to-end CX approach. Christin Carter. Genesys Cloud CX. 2 Management 3. The option of the integrated Softphone makes NICE InContact stand out. Nice inContact is good for companies that need basic phone, email, and chat functionalities. com Visit this website Filter : Most relevant Emmalee Boulter Simons US Jan 16, 2020 inContact has helped us make so many… inContact has helped us make so many efficiencies in our department. 2 Overall rating Reviews. 0Pay & Benefits 121 Salaries 4 Q&A Interviews 5 Photos Want to work here? View jobs Working at NICE: 9 Reviews Review this company Job Title All Location United States 9 reviews Ratings by category 3. NICE inContact phone system is hands down leading the way in contact center software. Being able to quickly set up a new agent and get them on taking calls quickly is essential. Choice Telecommunications, 501-1000 employees. Based on exhaustive research, it is a simpler, more efficient and engaging way for agents to positively interact with customers. Nice inContact CXone review. Learn More. com | 12 of 14 Do you agree with NICE inContact's 4-star rating? Check out what 274 people have written so far, and share your own experience. RF. The solution comprises many features required to process inbound support requests and helps businesses connect with their customers via multiple channels such as inbound. The knowledge database. Output Messenger is designed to be suitable for all office, corporate, or enterprise business communication requirements. 0 VERIFIED COMPANY niceincontact. Very good tool to track calls. Simple, efficient and versatile contact center platform. Five9. 26 Mar 2020. Initial Nice CXone review after one month of. They have assisted a high volume medium non profit operation for over 7 years. Review Source. For Example, The prebuilt contact history report is super useful when trying to find a call. 0 VERIFIED COMPANY niceincontact. We implemented their Call Center solution for our ACD lines. NICE inContact overview NICE inContact services, product features, and pricing 274 • Great 4. Business problem is routing calls and cases to appropriately skilled reps. 6. 0 VERIFIED COMPANY niceincontact. - Employees career path aspiration are well planned by leadership and they help them to climb that ladder. NICE CXone optimizes all Customer eXperience interactions (CXi) thanks to Enlighten AI-powered customer self-service and in-conversation agent assistance, workforce. Aug 27, 2019. | Read 221-240 Reviews out of 264. 9. We provide IT support to all our company's employees and have not received any complaints about how the. Whether you are using it as a contact system or full out softphones, it makes life so much easier for all operators. Solgari for Contact Centres price starts at $45 per user/month , When comparing Solgari for Contact Centres to its competitors, the software is rated 2 - much lower than the average Call. 5 Integration & Deployment 4. Working for a remote office it allows for accountability for the agents and for supervisors. Do you agree with NICE inContact's TrustScore? Voice your opinion today and hear what 274 customers have already said. NICE Workforce Management (WFM) . Looking for honest NICE inContact CXone reviews? Learn more about its pricing details and check what experts think about its features and integrations. It helps us meet or increase our monthly sales targets by being able to get as many requests as possible and by calling our clients to follow up on their requests to make sure that we close the dealNICE CXone Pricing-Related Quotes. NICE CXone. The software combines digital entry points, journey orchestration, smart self-service, prepared agents, and a complete performance suite. Basic scripting tasks are easy to do. 4. NICE inContact CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. Individual pay rates will, of course, vary depending on the job, department, location, as well as the individual skills and education of each employee. Also of Interest. 8. We started using it at the beginning of the pandemic last year when we started to work from home. All NICE CXone Reviews. Invited. It is a not the type of system I think a. Score 8. Cons: No free trial. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), and interactive voice response (IVR) system. 1 review. Genesys Cloud CX. Compare NICE CXone (formerly NICE inContact) to alternative Contact Center Software. 81 reviews from inContact employees about inContact culture, salaries, benefits, work-life balance, management, job security, and more. Paul Jebe. It is very user-friendly.